Finance & Reconciliation
Prepaid wallet, profit account, customer receipts and consumption, procurement, grant ledger, balance alerts and withdrawals.
The Finance tab is your ledger. Everything involving money lives here.
Two accounts
Distinguish these first — every figure below depends on it:
| Account | Meaning | Used for |
|---|---|---|
| Prepaid wallet account | Credit you prepaid to the platform | Granting credit to customers and issuing redemption codes |
| Profit & commission account | Markup profit and commission you earned | Accumulates for withdrawal |
The two accounts are separate. Money in the profit account does not let you grant credit to customers — granting looks only at the prepaid wallet.
If the wallet is running dry while the profit account has a balance, you need to withdraw or arrange with your account manager to convert it into procurement credit. It cannot be spent on customers directly.
Statement overview
Review overall performance by period (current month / previous month / custom):
| Metric | Meaning |
|---|---|
| Opening / closing balance | Wallet balance at the start and end of the period |
| Customer receipts | Money collected from customers this period (online plus offline) |
| Customer consumption | What your customers actually used, at your prices |
| Consumption cost | The procurement cost behind that consumption |
| Markup profit | The difference between price and cost |
| Consumption commission | Commission credited by the platform per the agreed rules |
| Procurement payment | What you paid the platform this period |
| Reference gross profit | Overall margin estimate |
Switch between detail view and report view, and export CSV for further analysis.
Customer receipts
Records money customers paid you during the period, covering both online payments and offline collections you logged manually.
Customer consumption
Breaks consumption down by customer and by model, which reveals:
- which customers drive the most spend;
- which models consume the most;
- whether your actual margin matches expectations.
Consumption is further split by source: customer retail consumption, self-use (your own account's calls) and internal (sub-admin accounts' calls).
Self-use and internal consumption are equally real costs deducted from your wallet. Keep that in mind when testing.
Procurement & payment
Records each prepaid procurement you made with the platform. If online credit purchase is enabled for your site, you can also top up the wallet here.
Grant & trial credit ledger
Tracks the limited-time grants you issued separately:
| Field | Description |
|---|---|
| Granted | How much was issued |
| Remaining | How much customers have not yet used |
| Expires at | When it will be reclaimed |
| Reclaimed | How much was actually reclaimed at expiry |
Grants can be revoked proactively. Revoking from the ledger reclaims the remaining balance from the customer's wallet.
Use it for grants sent to the wrong recipient, campaigns that end early, or policy violations. Revocation is logged and the customer's balance drops immediately, so notify them beforehand to avoid disputes.
Balance adjustment records
Every adjustment you made to customer balances (add / subtract / clear to zero), with operator, time, amount, payment status and remark.
This is your primary evidence in a billing dispute — which is exactly why every adjustment needs a remark.
Balance alerts
Strongly recommended; this is the single most effective safeguard against operational incidents.
| Alert | Trigger | Purpose |
|---|---|---|
| My wallet alert | Your prepaid wallet falls below a threshold | Reminds you to top up before granting starts failing |
| Balance-after-allocation alert | Balance falls below a threshold after a grant | A backstop for large grants |
| Customer balance alert | A customer's balance falls below a threshold | Prompts you to chase a renewal |
Set one or more alert recipient addresses to receive the notifications.
Skipping alerts is the classic reseller failure mode: the wallet quietly empties → customer redemptions and adjustments fail → complaints arrive → only then do you find out.
Set the threshold at roughly a week of normal granting volume, leaving time to restock.
Withdrawals
Once the profit account accumulates enough:
- Submit a withdrawal request with the amount and payment details;
- The platform reviews it;
- On approval, payment is made and the status becomes paid.
There is a minimum withdrawal amount, shown on the page. Requested amounts are frozen and cannot be submitted twice.
Operation logs
Finance-related actions, for tracing who did what and when.
A monthly rhythm
- Start of month: review last month's statement and export the CSV for your records;
- Mid-month: check whether the wallet balance will last, and restock early;
- Continuously: act on balance alert emails;
- Before large promotions: confirm the wallet balance and leave a buffer.